Help & Support

How to download the app

WorkoutPro AI is currently available on iOS with Android coming soon:

• iOS: Download from the App Store by searching "WorkoutPro AI" or visit our website at workoutpro.com
• Android: Coming soon! Sign up for notifications on our website to be notified when it launches
• System Requirements: iOS 14.0 or later for iPhone and iPad

Using Guest Mode

Guest Mode lets you try WorkoutPro AI without creating an account:

• No signup required: Start using the app immediately after download
• Full feature access: Access core workout planning and 5 AI coaching chats daily
• Local storage: All your data stays on your device for maximum privacy
• Easy migration: Convert to a full account anytime without losing data

To start in Guest Mode, simply tap "Continue as Guest" when you first open the app.

Initial setup and onboarding

WorkoutPro AI's intelligent setup flow personalizes your experience:

• Step 1: Select your fitness goals (weight loss, muscle gain, endurance, etc.)
• Step 2: Assess your current fitness level (beginner, intermediate, advanced)
• Step 3: Note any injuries or physical restrictions
• Step 4: Choose your available equipment (bodyweight, dumbbells, gym, etc.)
• Step 5: Set your workout preferences (duration, frequency, intensity)

The AI uses this information to generate personalized workout plans tailored specifically for you.

Creating your first workout

After completing setup, creating workouts is simple:

• AI Generation: Tap "Generate Workout" and let AI create a plan based on your preferences
• Template Selection: Choose from pre-built workout templates
• Custom Creation: Build your own workout by selecting exercises from our library
• Scheduling: Use the weekly planner to schedule workouts across your week

How AI coaching works

WorkoutPro AI's coaching system provides personalized fitness guidance:

• Context-aware responses: AI remembers your goals, restrictions, and preferences
• Real-time advice: Get instant answers to fitness questions
• Workout modifications: AI suggests exercise alternatives based on your needs
• Progress insights: Receive feedback on your fitness journey

Simply type your question or describe what you need, and the AI will provide personalized recommendations.

Understanding daily AI limits

AI chat limits help manage server costs while ensuring fair access:

• Free users: 5 AI coaching chats per day
• Premium users: Unlimited AI coaching chats
• Reset time: Daily limits reset at midnight in your local timezone
• Chat counting: Each message you send counts as one chat

AI workout generation

Generate personalized workouts instantly with AI:

• Specify your needs: Tell AI your time limit, target muscle groups, and available equipment
• Automatic balancing: AI ensures proper muscle group distribution
• Progressive difficulty: Workouts adapt to your fitness level over time
• Safety first: AI considers your injury restrictions and limitations

Example prompt: "Generate a 30-minute upper body workout with dumbbells, avoiding shoulder exercises."

Tips for better AI responses

Get more helpful answers by following these tips:

• Be specific: Include details about your goals, equipment, and time constraints
• Mention restrictions: Always note any injuries or physical limitations
• Ask follow-ups: Request modifications or alternatives if needed
• Provide context: Mention your experience level and preferences

Understanding heat map tracking

Heat map visualization shows your consistency and progress:

• Color intensity: Darker colors indicate better completion rates
• Pattern recognition: Easily spot your most and least active periods
• Motivation tool: Visual feedback encourages consistency
• Long-term view: See months of progress at a glance

Each completed workout or goal contributes to your heat map, creating a visual record of your dedication.

Building and maintaining streaks

Streaks track consecutive days of achievement:

• All-goals streak: Complete all your daily goals to maintain the streak
• Individual streaks: Track consistency for specific habits or workouts
• Streak recovery: Missing one day starts your streak over from zero
• Motivation boost: Longer streaks provide psychological momentum

Viewing your progress

Multiple ways to track your fitness journey:

• Weekly overview: See your planned vs completed workouts for the week
• Monthly summary: Track consistency and achievements over longer periods
• Goal completion: Monitor progress toward specific fitness objectives
• Personal records: Track improvements in strength, endurance, and performance

Progress data helps you identify patterns, celebrate achievements, and adjust your fitness plan as needed.

Setting and tracking goals

Effective goal setting drives progress:

• SMART goals: Set Specific, Measurable, Achievable, Relevant, Time-bound objectives
• Daily targets: Break larger goals into manageable daily actions
• Progress tracking: Monitor advancement toward your goals
• Goal adjustment: Modify targets based on your progress and changing needs

Examples: "Complete 4 workouts this week" or "Increase daily step count to 8,000."

What's included in Premium

Premium subscription unlocks advanced features:

• Unlimited AI coaching: No daily chat limits
• Unlimited habit tracking: Track as many goals as you want
• Advanced customization: Full drag-and-drop workout builder
• Cloud sync: Workout plans sync across all your devices
• Priority AI processing: Faster response times
• Advanced analytics: Detailed progress insights and trends

Premium costs $6.99/week or $39.99/year with regional pricing available.

Managing your subscription

Subscription management is handled through your device's app store:

• iOS: Settings > [Your Name] > Subscriptions > WorkoutPro AI
• View status: Check renewal date and payment method
• Change plan: Switch between weekly and yearly billing
• Update payment: Modify payment method through App Store settings

Cloud sync for workout plans

Premium users get workout plan synchronization across devices:

• What syncs: Workout plans, schedules, and templates
• What doesn't sync: Chat history and habit data (stored locally for privacy)
• Automatic sync: Changes sync automatically when connected to internet
• Multiple devices: Access your workout plans on all your iOS devices

Habit data and chat history will get import/export features in future updates.

How to cancel subscription

Cancel your Premium subscription anytime:

• iOS cancellation: Settings > [Your Name] > Subscriptions > WorkoutPro AI > Cancel Subscription
• Effective date: Cancellation takes effect at the end of your current billing period
• Feature access: Continue using Premium features until subscription expires
• Data retention: Your workout plans remain synced until subscription ends

After cancellation, you'll automatically return to the free plan with all its limitations.

Device compatibility

WorkoutPro AI system requirements and compatibility:

• iOS: Requires iOS 14.0 or later
• Devices: Compatible with iPhone and iPad
• Storage: Approximately 50MB free space required
• Internet: Required for AI features and cloud sync (Premium)
• Android: Coming soon with full feature parity

For best performance, we recommend iOS 15.0 or later and at least 1GB of available RAM.

How data is stored

Understanding where your data lives:

• Guest Mode: All data stored locally on your device
• Chat history: Always stored locally, never transmitted to servers
• Habit data: Stored locally on your device
• Workout plans: Stored locally, with cloud backup for Premium users
• Account data: Basic profile information stored securely in the cloud

Fixing sync problems

Troubleshoot cloud sync issues (Premium users):

• Check connection: Ensure stable internet connection
• Restart app: Force close and reopen WorkoutPro AI
• Verify subscription: Confirm Premium subscription is active
• Manual sync: Pull down on workout list to force sync
• Update app: Ensure you have the latest version from App Store

If problems persist, contact support with your device model and iOS version.

Troubleshooting crashes

Steps to resolve app stability issues:

• Force restart: Double-tap home button, swipe up on WorkoutPro AI
• Restart device: Power off and on your iPhone/iPad
• Update app: Check App Store for available updates
• Free storage: Ensure at least 1GB free space on device
• Update iOS: Install the latest iOS version if available

What data we collect

WorkoutPro AI minimizes data collection:

• Account users: Email address and basic profile information
• Workout plans: Only for Premium cloud sync
• Analytics: Anonymous app performance and crash data
• Device info: iOS version and device type for compatibility

We DO NOT collect: AI chat conversations, habit data, or personal fitness information.

Guest Mode privacy

Maximum privacy with Guest Mode:

• No account required: No email or personal information needed
• Local storage only: All data stays on your device
• No tracking: Your workouts and habits are completely private
• AI processing: Queries processed without storing personal data

Account security

Protecting your WorkoutPro AI account:

• Strong passwords: Use unique, complex passwords
• Secure storage: All data encrypted in transit and at rest
• No password sharing: Keep your login credentials private
• Sign out on shared devices: Always log out on public or shared devices

If you suspect unauthorized access, change your password immediately and contact support.

Deleting your account

How to permanently delete your WorkoutPro AI account:

• In-app deletion: Go to Settings > Account > Delete Account
• Data removal: All cloud data is permanently deleted
• Local data: Remains on your device until you delete the app
• Subscription: Cancel Premium subscription separately through App Store
• Recovery period: 30-day grace period to recover deleted accounts